Before I Turn In

I’d just like to say I feel saddened by the tragic loss of life due to the quakes and tidal waves in Indonesia. The effects were so far reaching that you could even feel it in Malaysia. I’ve always thought that Malaysia was safe from natural disasters of this magnitude but the news today has taught me otherwise.

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Quite a bit has happened over the last few days, especially in the free moments that I have (totally given up on Maple Story [heh, knew it'd happen sooner or later] already, ever since my friend left for home, it’s just been mindless jumping around whacking monsters and it’s thus lost its appeal to me), I’ve left myself to ponder about things and life, as I’ve always done before this for the past few years. I’ve also been catching up on my prior hobbies like tinkering with this website, taking pictures and window shopping online.

Been reviewing the year and I think I mentioned that I learned quite a bit this past six months. The experience I’ve gained from dealing with real life clients and the solutions they seek instead of what textbooks tell us they want. Everyone’s requirements are defined by financial restrictions, and idealism is overtaken by practicality. The various jobs I’ve had have taught me to deal with customers and how to draw the line between providing good service and making it cost effective towards sustaining a business. I guess I’ve been working in the low end of the market, and cost effectiveness is a business strategy I need to work with instead of differentiation to provide a unique product or service.

Was also thinking of the individual’s need to transcend their own selfish whims which leads to moodswings, being cheery towards the whole world or just being wallowed in self pity and blaming everyone else for the wrongs of the world. Serving customers does that to you, regardless of how you feel inside, you still manage to put on a smile and be as helpful as possible towards their needs. It’s like the story of how clowns have that perpetual smile drawn on their face, but no one knows how they ever feel inside…

Plus this is the first year I’m spending Christmas in Melbourne. Usually I’m back home, no matter how short the duration and due to it being a public holiday, my family and relatives have a gathering to just indulge in food and relax. This year I attended my boss’s family gathering. For me it was a family gathering of a different sort, as all the other staff who worked there also attended. We were just sitting outside on the backporch having drinks and talking. It was under a blue, cloudless sky and felt really good, just relaxing as my joints were still aching from standing so much the day before (they still hurt now when I try to get up and move).

Okie, veering off a bit. Maybe I need to put my thoughts aside a bit and let them settle down. Time to really turn in.

The Longest Day Ever

Working 11 hours is nothing.

Working 11 hours on Christmas eve is madness. I’ve never in my entire life, seen so many customers before. I arrived at work at 7am, preparing stuff as usual. When the store opened at 8am, it’s like the floodgates crashed open. Droves and droves of customers came, and this didn’t stop until like 4pm, when I actually had time to take a break and participate in idle chit chat with fellow colleagues. We had the full complement of staff (3 times the number usually running the store) and still we couldn’t cope with the demand of customers. Heh, as a figure, on a normal day we’d do X amount of sales, today we did 6X amount of sales within the same amount of time. Heck, even the cash registers storewide CRASHED (it runs of a central server) midway through the afternoon due to the stress of coping with so many customers.

Today was my first time experiencing holiday season madness and rush. We were supposed to prepare a huge number of Christmas orders, but due to poor planning and implementation, we wasted a lot of time and effort packing the orders while serving customers. It was an ugly sight, as I had to calm customers who were unhappy that they had to wait for an order they placed which they were supposed to pick up straight away but we had to pack it up there and then when they arrived. Customer service really tests your patience and tolerance.

It was a really stressful day. Usually when you are busy, time flies as you consistently kept occupied. Time today was going too slowly because of too many errors and inefficiencies in the process, when problems arise, you have to spend extra effort fo fix them up. I believed today we could have easily done 7X worth of sales if it weren’t because of all the muck ups before.

Phew… I feel happy at least that I’m away from all that commotion now. The seafood business, while lucrative if done properly, isn’t something that’s easy to sustain. You need stuff to be fresh, hence you can’t order too much stock and they can’t be packed too early, hence why we left everything to the last minute. Not to mention the problem of getting stuff off your suppliers in time and in adequate quantity to be sold.

Heh… just want to sit back to relax now.

Sitting Down

I’ve never been so tired in my entire life. You can feel it, returning home from work and after a warm shower, sitting down just feels luxurious. Taking in a deep breath seems so relaxing, you feel your lungs just gasping for air. It has a soothing effect.

Just feel like lying down all sprawled out and slowly just doze off, thinking of chocolates and zzzz…